Terms of Service

Acceptance of Terms

By accessing this website, creating an account, placing an order, or using any service provided by Helix, you agree to be bound by these Terms of Service and all applicable policies referenced on this website.

If you do not agree with these Terms, you should not use this website or purchase products from Helix.

Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms. You agree not to misuse the website, interfere with its operation, attempt unauthorized access, or use the website in a way that may damage Helix, its customers, or third parties.

Account Registration

Some features may require account registration. You are responsible for ensuring that all account information is accurate, current, and complete. You are also responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.

Helix reserves the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in suspicious, unlawful, or abusive activity.

Products and Pricing

All product descriptions, prices, availability, specifications, and related information are subject to change without notice. Helix makes reasonable efforts to ensure that information displayed on the website is accurate, but errors may occur.

Products offered by Helix are supplied for research use only unless expressly stated otherwise in writing and must be handled in accordance with applicable laws, regulations, and product labeling.

Orders and Acceptance

Placing an order does not constitute acceptance of that order. Helix reserves the right to accept, decline, cancel, or limit any order at its discretion, including where product availability, payment issues, compliance concerns, shipping restrictions, or suspected misuse are identified.

If an order is cancelled after payment has been received, Helix will arrange a refund where applicable, subject to these Terms and our Refund Policy.

Shipping and Delivery

Shipping times, delivery estimates, and carrier information are provided for guidance only and are not guaranteed. Helix is not responsible for delays caused by carriers, customs authorities, incorrect addresses, import restrictions, force majeure events, or circumstances outside our reasonable control.

For international orders, the customer is responsible for understanding and complying with any applicable import rules, duties, taxes, customs requirements, and local restrictions before placing an order.

Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy. Certain products may not be eligible for return once opened, unsealed, damaged, used, or otherwise unsuitable for resale or compliant handling.

Nothing in these Terms limits any statutory rights that may apply under UK consumer protection law where those rights cannot legally be excluded.

Intellectual Property

All content on this website, including text, product descriptions, brand assets, graphics, images, design elements, logos, layout, and source code, is owned by or licensed to Helix and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, sell, exploit, or use any content from this website for commercial purposes without prior written permission from Helix.

User Conduct

You agree not to use this website or any Helix product for unlawful, harmful, abusive, fraudulent, misleading, or unauthorized purposes. You also agree not to resell, redistribute, relabel, misuse, administer, ingest, inject, or otherwise apply any product in a manner that violates applicable law, product labeling, or research aligned use restrictions.

Disclaimers and Limitation of Liability

The website and its content are provided on an “as is” and “as available” basis. Helix does not guarantee that the website will be uninterrupted, error free, secure, or free from harmful components.

To the fullest extent permitted by law, Helix shall not be liable for any indirect, incidental, consequential, special, punitive, regulatory, customs related, or economic loss arising from your use of this website, your reliance on website content, or your purchase, possession, handling, storage, resale, or use of any product.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Indemnification

You agree to indemnify and hold harmless Helix, its directors, officers, employees, contractors, suppliers, partners, and affiliates from and against any claims, losses, liabilities, damages, penalties, costs, or expenses arising from your breach of these Terms, misuse of the website, unlawful conduct, violation of applicable laws, or misuse of any product purchased from Helix.

Governing Law

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have jurisdiction over any dispute, subject to any mandatory consumer rights that may apply in your country of residence.

Changes to These Terms

Helix may update these Terms of Service from time to time to reflect changes in our operations, products, legal requirements, or business practices. The latest version will always be available on this page.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? Contact us at contact@helix-solution.com.

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