Shipping Policy

Overview

This Shipping Policy explains how Helix processes, handles, and ships orders placed through our website.

By placing an order with Helix, you agree to the shipping terms described below.

Processing Time

Orders are typically processed within 1 to 3 business days after payment confirmation, excluding weekends, public holidays, stock delays, compliance reviews, or events outside our reasonable control.

Processing time is separate from shipping transit time.

International Shipping

Helix may offer international shipping to selected countries or regions. Available destinations, shipping rates, and delivery options will be displayed at checkout where available.

International delivery times may vary depending on destination country, carrier performance, customs processing, local regulations, and circumstances outside our reasonable control.

Customs, Duties, and Import Requirements

For international orders, the customer is responsible for understanding and complying with all applicable import rules, customs requirements, duties, taxes, fees, and restrictions in their destination country or region.

Helix is not responsible for customs delays, import refusals, seizure, additional duties, taxes, penalties, or other issues resulting from local laws, regulations, or import restrictions.

Cold Chain and Product Handling

Where temperature sensitive handling is relevant, Helix may use appropriate packaging, handling practices, or shipping methods depending on product type, destination, and availability.

Customers are responsible for reviewing any product specific storage or handling information provided with their order and for ensuring appropriate storage after delivery.

Delivery Estimates

Any delivery timeframe displayed on the website or at checkout is an estimate only. Delivery may be affected by carrier delays, customs review, weather events, public holidays, address issues, local disruptions, or force majeure events.

Helix does not guarantee delivery by a specific date unless expressly stated in writing.

Lost, Delayed, or Undelivered Shipments

If your shipment appears delayed, lost, or undelivered, contact Helix at contact@helix-solution.com with your order number and tracking details.

Helix will review the issue and may work with the carrier where appropriate. Resolution may depend on carrier investigation results, shipping method, destination, and order circumstances.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Helix is not responsible for delays, failed delivery, additional costs, returned parcels, or lost shipments caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.

Restricted Countries and Regions

Some products may be unavailable for shipment to certain countries, regions, or jurisdictions due to legal, regulatory, carrier, customs, or operational restrictions.

Helix reserves the right to cancel, refuse, or limit orders where shipping is unavailable, restricted, or considered unsuitable.

Order Tracking

Where tracking is available, tracking information will be provided after the order has been processed and dispatched.

Tracking updates are provided by the carrier and may take time to appear after dispatch.

Shipping Changes After Order Placement

If you need to update your shipping address or delivery details after placing an order, contact Helix immediately at contact@helix-solution.com.

Helix cannot guarantee that changes can be made once an order has entered processing, fulfillment, or dispatch.

Contact

Questions about this Shipping Policy? Contact us at contact@helix-solution.com.

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