Privacy Policy

Introduction

Helix is committed to protecting your privacy and handling personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you access our website, create an account, place an order, contact us, or otherwise interact with Helix.

This Privacy Policy is intended to comply with applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and related privacy regulations.

Data Controller

For the purposes of applicable data protection laws, Helix acts as the data controller for personal information collected through this website.

If you have questions regarding this Privacy Policy or your personal data, you may contact us at contact@helix-solution.com.

Information We Collect

Helix may collect and process the following categories of information:

• Name and contact details, including email address, phone number, and shipping or billing address
• Account information and login details
• Order information, transaction history, and payment related details
• Technical information, including IP address, browser type, device information, and operating system
• Website usage information, including pages visited, interactions, and browsing activity
• Communications submitted through contact forms, customer support, or email correspondence
• Marketing preferences and newsletter subscription data

How We Use Your Information

Helix may use personal information for the following purposes:

• Processing and fulfilling orders
• Providing customer service and support
• Managing customer accounts
• Sending transactional emails and order updates
• Improving website functionality, security, and user experience
• Preventing fraud, abuse, unauthorized activity, or unlawful conduct
• Complying with legal and regulatory obligations
• Sending marketing communications where permitted by law or where consent has been provided

Lawful Basis for Processing

Under UK GDPR, Helix processes personal data based on one or more lawful grounds, including:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• User consent where required

Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

Cookies and Tracking Technologies

Helix uses cookies and similar technologies to improve website functionality, analyze traffic, personalize user experience, and support marketing activities.

For more information about how cookies are used, please review our Cookie Policy.

Third Party Services

Helix may share personal information with trusted third party service providers where necessary to operate the business and website, including:

• Shopify for ecommerce infrastructure
• Payment processors and financial service providers
• Shipping carriers and logistics providers
• Analytics providers such as Google Analytics
• Advertising and marketing platforms including Meta and Google
• Email and customer communication providers

Third party providers process personal information only where necessary to provide services to Helix and are expected to maintain appropriate security and confidentiality measures.

International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom where service providers, infrastructure providers, or partners operate internationally.

Where international transfers occur, Helix takes reasonable steps to ensure appropriate safeguards are implemented in accordance with applicable data protection laws.

Data Retention

Helix retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

Retention periods may vary depending on the nature of the information and applicable legal or operational requirements.

Your Rights

Under applicable privacy laws, including UK GDPR, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal data
• Request restriction of processing
• Object to certain types of processing
• Request transfer of your personal data
• Withdraw consent where processing is based on consent

Requests may be submitted by contacting contact@helix-solution.com.

Security Measures

Helix implements reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no online system, website, or method of electronic transmission can be guaranteed to be completely secure.

Children

This website is not intended for individuals under the age of 18. Helix does not knowingly collect personal information from minors.

If you believe that personal data relating to a minor has been provided to Helix, please contact us so appropriate action may be taken.

Changes to This Privacy Policy

Helix may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, technologies, or business activities.

The latest version will always be available on this page.

Complaints

If you believe that your data protection rights have been violated, you may contact the UK Information Commissioner’s Office (ICO).

More information is available at https://ico.org.uk.

Contact

Questions about this Privacy Policy? Contact us at contact@helix-solution.com.

Back to top