Support
Contact Us
Our team responds within 24 hours, Monday to Saturday.
Or contact us directly
contact@helix-solution.comFrequently Asked Questions
Shipping zones, carriers and lead times vary by destination. If you are not sure whether we currently ship to your region, contact us before ordering. A tracking number is sent by email as soon as your order ships.
For laboratory reconstitution only: add bacteriostatic water slowly along the inner wall of the vial, without disturbing the lyophilised compound. Do not shake. Refer to your institution's research protocol for handling and storage.
Some formats in our catalogue are independently tested by a third-party laboratory (Janoshik), with the certificate of analysis available directly on the relevant product page. Other formats follow a research-grade manufacturing specification.
We currently accept bank transfer and cryptocurrency. All transactions are processed securely.